Q: What happens when I make an order? A: There will be an initial telephone design meeting to discuss the requirements, a shedule will be agreed and the next stage is concept/s (depending on the chosen Package). Rivitions are made at the client's request and when the concept/s has been agreed on, work will comence to the next stage, be it the final Logo, Stationery, Brochures or Website.
Q: When do I pay? A: If you're a new customer to us, we will invoice you 50% of the cost after the initial telephone meeting. Payment of this invoice is required before work continues. Final payment is due on the work being released to the client.
Q: What if I'm a need several different Packages at once - like a Logo, Brochure, Stationery and a Website for instance? A: In the case of a multi-order, we will invoice you for the initial 50% payment at the commencement of each stage to keep your costs down. To ensure consistency of brand over the different media, we wouldn't simultaniously be working on the print media and web media. The logo will always come first.
Q: Will I get to talk directly with my designer on the phone? A: Yes! Our process includes the opportunity to consult and speak to your designer at the start of your project. We will discuss with you common objectives of the project. Further communication will be available at all times via email.
Q: How many concepts can I have? A: This is outlined in the Package Comparison Chart. Concepts are to ensure the direction we are taking is the right one. From the initial concept, you will have the opportunity to revise or re-draw if the Package includes it.
Q: What do you mean by revisions? A: A revision constitutes any change, big or small, requested on the concept. This could include font or colour changes. Layout changes are covered in a re-draw. You can request additional revisions at an extra cost if you've used the amount allowed in your chosen Package.
Q: What do you mean by a re-draw? A: A re-draw is when you've decided that the concept is still Quite off from your initial vision or you've changed your mind. you can have another concept with 2 further revisions. You can request additional re-draws at an extra cost if the chosen Package doesn't include this.
Q: How long does it take? A: You will be advices of the schedule after your initial contact but in general, if you've chosen one of our Packages, it'll take between 1 to 2 working weeks. Current working comitments may increase these periods. You'll be informed of any changes to the schedule in advance as unforeseen circumstances can arise.
Q: Do you use stock images where I cannot find my own? A: Yes. It will require the purchase of a third-party image and these are Quite reasonable nowerdays.
Q: Who keeps the rights of the design work undertaken? A: All the rights of the Artwork and Logos we create for our customers belong to our customers.
Logo Design
Q: What formats can I have my logo in? A: Depending on the design of the logo, it could be a pixel/bitmap or vector based format. You'll be supplied your logo for web and email (either a JPG or GIF), for print (either a hi-res TIF, PSD, PDF or EPS) and for signage for your building or vehicles, it'll need to be a simplified vector format (if the logo isn't already vector based which will be an EPS or PDF).
Q: What do you mean by a 'pixel/bitmap' based file? A: Pixel files simply means an image that uses pixels to describe it's colours and shapes. Photographs on a computer are pixel based. Through the design process, your logo format may take the form of a pixel/bitmap file although we'll try to keep it as a vector format as this is ideal for print and signage. Pixel based images will be supplied at sufficient resolution for their intended use (be it for the web, logo or print).
Q: What do you mean by a 'vector' based format? A: Vector files can be enlarged to any size without loosing any Quality because they're shapes and colours are described in a mathematical way and not in a pixel by pixel maner.
Print Design
Q: What are Pantone colors? A: Pantone colors are used by professional print shops around the world. They are universal colors that help designers, print shops and customers talk in one language.
Q: What is a Proof Slip? A: You'll get a proof slip along with the press ready PDF files before they're sent off to the printers for you to check over thouroughly for spelling mistakes and omitions. Once the proof slip is signed, any errors found after the job has been printed that were on the signed off files will be solely the responsibility of the client. It's always best to check and check again.
Q: Why does the color look different on the screen and when I print it? A: Your personal printer doesn`t use exact colors that you see on the screen.. Your screen displays colours as a mixture of Red, Green and Blue lights (RGB) but your personal printer uses Cyan, Magenta, Yellow and Black inks (CMYK). Proffesional printers also use CMYK for full colour printing but it's a different type of ink and on different stock so the monitor will display the colours differently to a personal printer which is also different to the final job output by a Proffesional printers.
Because of this, it's vital that our designer's monitors are properly calibrated to the final output of the job. If you ever need something to match your existing branding, you'll need to supply a sample.
Q: What if I've used up all my brochures or stationery? A: If you'd like a simple re-print of your existing material, you can come back to us for a price, or we can supply the press files for you to deliver to a printer of your choice.
Website Design
Q: Will you also input my products and images? A: In the case of the standard Bronze to Platinum Website Packages, your content (text and images) is added by us. In the case of the E-commerse Website Package, where you'll be given the CMS (Content Managed System) option as standard, you'll be adding your products into categories that you create. The layout and look and feel of the site will have been created by us (including how a category, index and product pages work) ready for you to populate them with your products via our bulk upload service.
Q: What is a CMS site? A: CMS stands for Content Managed System and it allows you to edit the content of your site. The fully featured editor software operates from a web browser and provides the ability to easily modify web pages using an easy interface similar to popular word processing software. The editor produces XHTML compliant code – an advantage over many other popular content management editors. Training is provided.
Q: I want a splash page, can you do this? A: Yes. If you would like to add a splash page before your main website or e-commerse site - please discuss this need with your project manager. Additional fees may apply.
Q: What is a content page? A: A content page is any non-product, informational page that you wish to have included in your Web site. Common examples are an About Us page, Contact Us page, Policies page, FAQs page or perhaps a Site Map or Directions page. Your designer will help include your written content provided through attractive presentation.
Q: Will I be able to edit my website once you have published it? (Bronze to Gold Packages only) A: Yes. You will be given the ftp details to access the source files yourself in the case of the Bronze to Gold Website Packages if you wish although any damage caused to the site with it's use will not be our responsibility.
Q: Will I be able to edit my website once you have published it? (Platinum & E-commerse Packages only) A: CMS stands for Content Managed System and it allows you to edit the content of your site. Both the Platinum Website Package and the E-commerse Package include our CMS. The fully featured editor software operates from a web browser and provides the ability to easily modify web pages using an easy interface similar to popular word processing software. The editor produces XHTML compliant code – an advantage over many other popular content management editors. Training is provided.
Q: Can I request changes to the site - text and graphic changes? A: Yes. We can add/change your text and images on your site for you at an hourly rate (with a minimum charge of an hour) at £40 per hour. Unless you're needing to change a large percentage of the site, the cost will normally be within an hour although we'll inform you of the charge before the work is undertaken.
Q: Do you do Flash? How about drop-down menus or rollover images? A: We do but in the case of the Standard Website Packages, an additional cost will apply. Please discuss your specific needs with us.
